VITRAN Plus ADA Paratransit Service (door-to-door) is a shared-ride public transportation service for people whose disability prevents them from using Fixed Route Service (regular city buses). You must call in advance to make a reservation to travel.
If your disability or environmental barriers, prevent you from using Fixed Route service (regular city buses), you may be eligible for Paratransit Service (door-to-door) some or all of the time. Your ability to ride Fixed Route buses (regular city buses) will be evaluated through the use of this application, an in-Person interview, and a functional assessment. The Federal Transit Administration requires that if by a date 21 days (calendar) following the submission of a complete application, VITRAN has not made a determination of eligibility, the applicant shall be treated as eligible and provided service until and unless the entity denies the application.
Please be sure to contact the Division of Transportation at the Department of Public Works to schedule an in-person interview at 773-1290, Ext. 2231. It is to your benefit to schedule as soon as possible. Your application will not be processed without this step.